eo333 Privacy Policy

Introduction

eo333 ("we", "us", or "the platform") operates a trusted online casino and betting service for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our primary responsibilities. This privacy policy explains in detail what information we collect while you use our website and services, how that information is used, who it is shared with, and how you can maintain control over your information.

This policy applies to the eo333.cam website. By using our services, you are giving your consent to the processing of information as described in this privacy policy. If you have any objection to any part of this policy, please contact us.

1 Information We Collect

We may collect the following types of information while you use the eo333 platform:

1.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 and above may register)
• Email address
• Residential address
• National ID number or passport number (for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Transaction history (deposits and withdrawals)
• Balance-related information

1.3 Technical and Usage Information

• IP address and device information
• Browser type and version
• Time spent on the platform and pages visited
• Login and logout dates and times
• Gameplay history and betting records
• Information obtained from cookies and similar tracking technologies

2 How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give us during registration, login, deposit, or withdrawal.
• Automatic collection: Through cookies, log files, and similar technologies when you visit our website.
• Third parties: Transaction confirmation information from payment gateways (bKash, Nagad, Rocket, Upay).
• Identity verification services: Information required for identity verification in accordance with applicable regulations.

3 Purpose of Using Information

eo333 uses collected information only for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To play games, place bets, and complete deposits and withdrawals.
• Customer support: To resolve your issues via live chat and email.
• Security assurance: To prevent fraud, money laundering, and other dishonest activities.
• Age verification: To ensure that only those aged 21 and above are using the service.
• Marketing communications: To inform you about bonuses and promotional offers, subject to your consent.
• Service improvement: To analyze user experience and develop the platform.
• Legal obligations: To comply with applicable laws and regulations.

4 Sharing and Disclosure of Information

eo333 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment processors: Only the necessary financial information to complete transactions with bKash, Nagad, Rocket, and Upay.
• Technology partners: With game providers and technology service providers for the operation of services, who work under strict confidentiality agreements.
• Legal authorities: In response to a court order or a legitimate request from a competent authority.
• Fraud prevention: With agencies required to investigate illegal activities.
• Business transfers: In the event of a company merger or acquisition, in which case you will be notified in advance.

5 Data Storage and Security

eo333 uses industry-standard security measures to keep your information safe:

• SSL encryption (SSL/TLS): Every data transfer between your browser and our servers is encrypted.
• Firewall protection: Robust firewall systems to prevent unauthorized access.
• Regular security audits: To identify and address security vulnerabilities on the platform.
• Restricted staff access: Only authorized staff can access your information.
• Data minimization: Only the minimum information necessary to provide the service is collected.

Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide the service. Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, or investigate fraud.

6 Your Rights

As an eo333 user, you have the following rights:

• Access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured format.
• Right to object: The right to object to certain processing of your information, including marketing communications.
• Right to withdraw consent: The right to withdraw consent for consent-based processing of your information at any time.

To exercise these rights, please email [email protected]. We will aim to respond within 30 (thirty) business days.

7 Cookie Policy

Cookies and similar technologies are used on the eo333 website to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Essential for the website to function properly — maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferences and settings — language selection and personalized experience.
• Analytics cookies: To collect website usage statistics that help us improve our service.
• Security cookies: To identify and prevent suspicious activity.

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the website.

8 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• The recipient country or organization provides adequate data protection.
• The transfer is carried out under contractual protection arrangements.
• The standard of your information is maintained in a manner consistent with this policy.

9 Protection of Minors

eo333 services are for persons aged 21 and above only. We do not knowingly collect information from any minor. If you believe that information from a minor has been collected by mistake, please contact us immediately. We will take steps to delete that information without delay.

10 Third-Party Links

Our platform may have connections with game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third parties have their own privacy policies and we are not responsible for their data processing practices. We recommend that you read the privacy policy of the relevant party.

11 Policy Changes

eo333 reserves the right to update this privacy policy from time to time. If there are significant changes, we will:

• Display a notice on the website.
• Send a notice of changes to your registered email address.
• Update the "Last Updated" date at the top of the page.

Continued use of eo333 after an update is published will be taken as your agreement to the revised policy.

12 Contact

For any questions, concerns, or requests regarding this privacy policy or your information, please contact us in the following ways:

• Email: [email protected]
• Live chat: Support in Bengali available 24/7

Our data protection team will process your request as quickly as possible. We generally respond within 30 business days.